Can provide external users to access the ESC portal?Issue QuestionCan provide external users to access the ESC portal? ReleaseGenericCauseRoot CauseThe root cause involves ACLs failing due to the absence of the snc_internal role for external users. Additionally, widgets used by the ESC portal may not have the necessary roles assigned to allow external users access.ResolutionSteps to Resolve1. Review the access control rules (ACLs) for the ESC portal, as many ACLs were failing due to the absence of the snc_internal role. That means the widgets on the portal need access to snc_external role as well2. Assign the snc_internal and snc_external roles to the widgets used by the ESC portal to ensure external users can access the same content as internal users. Note: Verify that external access to those widgets does not expose sensitive information intended for internal users only.