Banner Image/Logo is Not Correct on Homepage - Support and Troubleshooting

Banner Image/Logo is Not Correct on Homepage Issue Problem The banner image/logo on the homepage of one instance. It is showing a ServiceNow logo instead of the company logo.

Steps to reproduce

1. Log in to _INSTANCE_1_ 2. Notice the homepage banner logo/image is showing a ServiceNow logo 3. Log in to _INSTANCE_2_ 4. Notice the homepage banner logo/image is showing correctly as company logo

Release Generic

Cause Root Cause Setup issues

Resolution Steps to Resolve

1. On the instance with issues, the sys_properties glide.ui.polaris.theme_builder.override_logo is set to true and record on core_company has an image on banner_image 2. On the instance with not issues, the sys_properties glide.ui.polaris.theme_builder.override_logo is set to true and record on core_company has not any image on banner_image 3. On the instance with issues, set system property glide.ui.polaris.theme_builder.override_logo = false

Notes : 1. If system property glide.ui.polaris.theme_builder.override_logo = false, the image from core_company is used 2. If system property glide.ui.polaris.theme_builder.override_logo = true, the image from core_company is not used