Do user criteria overwrite roles on widgets (sp_widget)? Issue Problem Do user criteria overwrite roles on widgets (sp_widget)?Would like to know the relationship between them roles and user criteria, and what's the impact of the discrepancy, and whether either of them can be deleted. Noticed that the "roles" field is hidden by a out-of-the-box (OOTB) client script (Hide Roles if User Criteria Enabled), and when check the roles on a widget, there's some clear discrepancy between the roles and "can view" user criteria. ReleaseGenericCauseRoot CauseThe discrepancy arises because user criteria takes precedence over roles when enabled, as per the OOTB client script behavior. This causes the roles field to be hidden and user criteria to govern access instead.ResolutionSteps to Resolve 1. The user criteria is on top of the roles. That means user criteria overwrites the roles. You cannot have both at the same time. Or you use role or use user criteria. That's why when user criteria is activated the options for the roles are not even available. You do not need to delete anything, just setting that will overwrite the functionality.For more information about that, please review this documentation which explains that situation:=> User criteria for Service Portal