Idle Chat Interaction is not closing after 15 mins of no activity - Support and Troubleshooting

Idle Chat Interaction is not closing after 15 mins of no activity Issue Problem Idle Chat Interaction is not closing after 15 minutes of no activity.

Steps to reproduce

1. Go to portal 2. Create a new virtual agent conversation 3. Observe, the created interactions do not close after 15 minutes of idle chat.

Release Generic

Cause Root Cause 1. The timeout duration depends on the type of situation (before or after connecting to an agent). 2. No property was set to 15 minutes

Resolution Steps to Resolve

The timeout based on before connecting to the agent or after connecting to the agent.

Please review this entry which explains both situations => Understanding Virtual Assistant Timeout Settings