Content items pointing to KB articles link to blank kb_article page with error "Knowledge record not found"Issue Users in portal are getting "Knowledge record not found" error: When selecting a content item search result Steps to reproduce 1. Go to portal2. Search for any entry3. On the Genius result click in any entry4. Observe that you are taken directly to the `kb_article` page with no `sys_id` in the URL, resulting in "Knowledge record not found". Note: A custom EVAM is used here instead of the out-of-the-box ReleaseGenericCauseOn this case, the issue was due to the payload created.ResolutionOn the custom EVAM config, check the EVAM View Config Action Assignment M2Ms. Open the custom entry created and change the payload From { "table": "{{table}}", "sysId": "{{kb_article.sys_id}}", "url": "{{navigation_url}}" } to { "table": "{{table}}", "sysId": "{{kb_article}}", "url": "{{navigation_url}}" }