[Now Assist] Need to understand mechanism by which AI Agent tool (or tool m2m) was deletedIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The tool "Get the record meta data" from the AI Agent "AI Agent Instructions for Handling HR Cases" was deleted, via an unknown mechanism and we'd like to understand how.A few activities were performed around this time:1. Now Assist for HRSD plugin was updated to latest version2. AI Agent was copied/tweaked for testing and development purposes3. Tool of this agent was copied as a tool for another agentYou can see deleted records here - is there a way we can tell the transaction that deleted it? i.e. was it just on the UI?https://<instance_name>.service-now.com/sys_audit_delete_list.do?sysparm_query=sys_created_on%3Ejavascript%3Ags.dateGenerate('2025-11-06'%2C'00%3A00%3A00')%5Esys_created_on%3Cjavascript%3Ags.dateGenerate('2025-11-06'%2C'23%3A59%3A59')%5Etablename%3Dsn_aia_agent_tool_m2m&sysparm_view= Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Deleted records: 1. sn_aia_agent_tool_m2m_1cd1012e83143e90fff2b0b8beaad365 Agent: Record management AI agent R01 Dependent tool name: Get record details - b9013a382bd9e6105679f6046e91bf81 2. sn_aia_agent_tool_m2m_26b12e0483283ad0fff2b0b8beaad370 Agent: AI Agent Instructions for Handling HR Cases Trigger Dependent tool name: Get record details - b9013a382bd9e6105679f6046e91bf81 3. sn_aia_agent_tool_m2m_93c8428c83a7ee50fff2b0b8beaad317 Agent: SN AIAgent AIA03 Test 01 Dependent tool name: Get Similar Records - f4aa540f3b1352107bbddb9aa4e45af8 Reasoning: The UXC plugin agents had a tooling refactor last release - UXC version 10.5.27 (current version on instance). The "Get Similar Records" (action) and "Get record details" (subflow) tools were deleted on this release in favor of script implementations. This had a cascading effect which resulted in the deletion of the customer's m2m records. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To resolve this issue, the customer can try using the updated "Next action recommendation AI agent" -> "Get record details" and "Get similar records" tools in place of the deleted tools. These should behave similar to the original tools but may require some minor prompt updates. If this does not work for the customer they can attempt to clone the updated agents, or if absolutely necessary they can create their own agents from scratch using these as reference.