Read Only Roles for Service Mapping Workspace<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: There are no Read Only ACL roles for Service Mapping Workspace in the base system. The least privileged role a user can have to access Service Mapping Workspace and see all the lists and components is the service_mapping_admin role which may provide users with more privileges than needed or wanted. Facts: • ServiceNow Documentation states the role required for the Service Mapping Workspace is service_mapping_admin. https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/service-mapping/task/map-tag-based-services-workspace.html • Base system ACLs have Admin Overrides set to true so user with admin role can also access Service Mapping Workspace Release: All Cause: Security ACLs in the base system require users to have the service_mapping_admin role. Resolution: This is working as expected as the service_mapping_admin role is the only current supported role for Service Mapping Workspace. If there's a functionality with a product that we don't offer in a base instance you can create a request in Idea Portal for our developers. These requests are reviewed, prioritized, and incorporated into the product based on a number of criteria, including aggregate demand, strategic interests, and total effort. KB0755878 Idea management for customer enhancement requests