Users Inheriting Knowledge Roles via Groups Cannot Edit Article Body Due to Missing Script Writer Permission<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Summary When a Knowledge role is assigned directly to a user, user is able to edit the 'Article Body' ('text') field because the user is added to conditional script writer group automatically However, when the same Knowledge role is inherited through group membership, the user is not added to conditional script writer group instantly. As a result, the datatype ACL fails because the user doesn't have snc_required_script_writer_permission roleThis leads to access denial despite the user belonging to the correct Knowledge group. Current Behaviour A scheduled job runs weekly (every Monday) that evaluates all users.If a user has at least one role other than snc_internal OR snc_external then the user is automatically added to the Condition Script Writer group. Membership in this group ensures they receive the permissions needed to satisfy script-related ACL checks. Workaround / How to Fix the Known Issue Option 1: Manually Add User to the Condition Script Writer Group If a user is experiencing access denial due to missing snc_required_script_writer_permission roles, you can immediately resolve the issue by manually adding them to Condition Script Writer group Option 2: Wait for the Weekly Scheduled Job If manual action is not required urgently, wait until Monday, when the weekly job runs automatically. The job will evaluate the user's roles and add them to the Condition Script Writer group if they meet the criteria.