VA dashboard widget 'Transfer to Live Agent' is not getting populatedIssue VA dashboard widget 'Transfer to Live Agent' is not getting populated. Conversations created after an update with live agent transfer show no topic category associated, resulting in no data displayed in the widget. ReleaseAllCauseConversations created after the instance update lacked associated topic categories, preventing data from populating in the VA dashboard widget. This behavior was confirmed as expected after addressing a defect in the sn_ci_analytics plugin.Resolution1. Ensure the sn_ci_analytics plugin is updated to the latest version (9.1.1 and higher) to address a known defect (PRB1925464) related to widget data display. 2. Verify that conversations transferred to live agents after the plugin update are associated with a topic category, as this is required for data to populate in the widget. 3. Monitor the widget for new data generated after the plugin update completion date.