Global Search not working on Custom Workspace Issue When using Global Search it not returning records for the custom application the workspace. Searching returns 'No results found', and clicking quick search results redirects to UI16 form view instead of workspace view. The search source was configured on the Search Source [sys_search_source] table and linked to the global or workspace search application in the Search Application Configurations [m2m_search_context_config_search_source] table, but no records appear.ReleaseAllCauseThe issue was caused by the property 'glide.ui.polaris.ais_ready' being set to 'true' in the instance, which attempted to use AI search instead of Zing. This conflict resulted in search results not being displayed correctly. The property was reverted to 'false' to resolve the issue.Resolution1. Verify the record exists in the instance by checking the the table directly. 2. If the record exists, ensure the search source is correctly configured in the Search Source [sys_search_source] table and linked to the appropriate search application in the Search Application Configurations [m2m_search_context_config_search_source] table. 3. Check the property 'glide.ui.polaris.ais_ready' in the instance and set it to 'false' if it is enabled. 4. Test the search again to confirm results are returned as expected. 5. For long-term resolution, consider changing the search application to use AI search as detailed in the product documentation: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/ai-search/concept/ais-next-experience-app.html