Transfer to Live Agent widget is not getting populated in dashboardIssue Transfer to Live Agent widget is not getting populated in dashboard not getting populated.ReleaseAllCauseConversations created after the update with live agent transfer after version 9.1.1, check if there is no category associated with the conversations, the conversation must be associated with some topic category in order to be picked up and populated. If not, then it is working as expected.Resolution1. Ensure conversations are associated with a topic category to be picked up and populated in the Transfer to Live Agent widget. 2. Refer to the product documentation for Topic categories at https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agent/concept/category-page-pae.html for additional information.