"Get Help" skill does not work in demo or POV environment<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: In a demo or POV instance, the "Get Help" skill does not function, no matter what input is provided. Resolution: The "sn_ads_now_help.com.snc.get_help.endpoint" system property must be configured for the Get Help skill to work. In sub-prod and production instances, this property is populated by default.In demo and POV instances it must be set manually. The value for the property depends on the location of the instance: US region: https://adsqaus.service-now.com/EMEA region: https://adsqaemea.service-now.com/ASIA region: https://adsqajapan.service-now.com/ After configuring the property, the Get Help skill will begin working. Please note this skill only supports English input.