KB Article: UI16 Banner Image Not Updating After Upload<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } IssueWhen attempting to update the UI16 Banner Image in System Properties > My Company, the new image does not save or display in the instance banner. Symptoms Navigating to System Properties > My CompanyUploading a new image into the UI16 Banner Image fieldSaving/Updating the recordThe banner image does not change to the newly uploaded logo Steps to Reproduce Navigate to System Properties > My Company.Click Update and upload a new logo into the UI16 Banner Image field.Save the record.Check the instance banner and observe that the logo does not update. Cause Inconsistent or outdated system property values and cached theme assets can prevent the updated image from being applied in UI16. Resolution To ensure the new banner image displays correctly, follow the steps below: 1. Verify the Uploaded Image Open the My Company record.Confirm that the correct file is uploaded in the UI16 Banner Image field. 2. Update Product Image System Properties Navigate to sys_properties.list and validate the following: glide.product.imageglide.product.image.light Ensure both properties reference the correct, updated image. In the observed case, the value from glide.product.image.light was used to update glide.product.image. 3. Clear Cache After updating system properties: Navigate to cache.do orUse System Diagnostics > Cache > Clear Cache 4. Update Theme Asset (Polaris Header Logo) Navigate to: sys_ux_theme_asset.list Locate: polaris_header_logo Update the asset to reference the new logo file.Save changes. 5. Clear Cache Again Once theme assets are updated, clear the cache a second time to ensure changes propagate. Result After performing the above steps, the updated UI16 banner image successfully displays in the instance header.