Microsoft Family products are appearing as compliant having no associated installation records or entitlements.Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Microsoft 365 family products (eg. Office 365, EMS, Windows), ServiceNow SAM treats them as subscription (user‑based) products. If the system doesn't see any subscription assignments (from the M365 integration) and/or endpoint installation evidence (from InTune/ConfigMgr/ACC), then License Demand = 0. With zero demand and zero entitlements, the compliance engine evaluates the position as 0 required / 0 entitled → "Compliant."