How is the Change Success Score calculatedIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How is the Change Success Score Calculated Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Change Success Score is result from the pa_widgets [Change success score metrics] and its widget indicator [Change success score] PA Widget: https://<instance name>.service-now.com/nav_to.do?uri=pa_widgets.do?sys_id=f92fdd0af04c1010f877a579f6e433be Widget indicator: https://<instance name>.service-now.com/pa_indicators.do?sys_id=0ff316e173081010491d235f04f6a758Total changes (last 30 days) Total changes Successful changes (last 30 days) Successful changes Successful changes with issues (last 30 ... Successful changes with issues Unsuccessful changes (last 30 days) Unsuccessful changes P1 incidents caused by change (last 30 d... P1 incidents caused by change P2 incidents caused by change (last 30 d... P2 incidents caused by change P3 incidents caused by change (last 30 d... P3 incidents caused by change In the indicator, the score is coming from metric_instance table from the indicator source https://<instance name>.service-now.com/pa_widgets.do?sys_id=508329caf04c1010f877a579f6e433b7 In general, the change success score starts at 500 (as a default value) and from the data which is stored in the performance analytics it calculates the adjustment to be made. So, it either increases on a daily basis OR decreases. The max value is 850 and the min value is 0. Success score calculation You can view the Change success score formula indicators in Performance Analytics under the indicator group Change success score Indicators - multipliers Please view the Success score calculation below, attached SN Docs: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management/concept/change-score-calculation.html These indicators are used to view the data on this dashboard to see trends in the resolution efficiency of a team over time based on the same parameters used to calculate the overall score. To view the trends of all the assignment groups, clear the selected element. https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management/concept/change-success-score.html