FAQ: Products in Logik.io not creating quote lines in Salesforce CPQ<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #7057C7; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } When using Logik.io with Salesforce CPQ, certain configuration requirements must be met in order for your products to get added to CPQ as quote lines. Below you can find the most common causes for products not creating quote lines in CPQ: The Product Id in Logik.io is not equal to the Product Code field on the product record in Salesforce. This is contingent upon the “Product Id Field” tenant setting in the Logik admin; either Product Code (Product2.ProductCode), Partner Id (Product2.Id) or External Id (Product2.ExternalId) can be utilized. The product record is not active in Salesforce. No pricebook entry has been assigned to the product record. The pricebook entry for the pricebook is different from the pricebook on the quote. The pricebook entry for the product is inactive. If you have confirmed none of these are true and a quote line is still not being created, then it is probable that the product sync that takes place between Logik.io and Salesforce via the refresh token user has not occurred yet. This sync occurs via API every 30 minutes for test and demo environments and every 15 minutes for production. To determine when this sync last occurred, enter Salesforce and navigate to: Setup → Bulk Data Load Jobs.