User Access: TroubleshootingTroubleshooting Once granted access, new users may need to: Restart their browser; Clear their browser cache; and/or Remove any Logik session cookies before being able to access the Logik Admin. If users experience login issues after a CSV import, verify that the usernames in the CSV match the case used in the user records. If Logik is integrated with Salesforce, usernames should be all lowercase to align with system requirements, as Salesforce does not allow usernames to be uppercase. Example - Below user was imported in uppercase in Logik whereas it was lower case in Salesforce. The user was facing this issue on login with logik - Once the user was reimported with correct case, the issue was rectified. Area Based Access Controls See if you have Area Based Access Controls enabled