Moving Data Manager Policies Between Instances<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Overview This article explains the process to migrate Data Manager Policies and their Runtime Attributes from one ServiceNow instance to another. Procedure 1. Export Data Manager Policies from the Source Instance Navigate to CMDB Data Management Policy (cmdb_data_management_policy).Select the required policy records.Choose Export → XML to export the selected policies. 2. Export Runtime Attributes Navigate to CMDB Data Management Policy Runtime Attributes (cmdb_data_management_policy_runtime_attributes).Export the corresponding runtime attribute records for the policies exported in Step 1. 3. Import Data Manager Policies into the Target Instance In the target instance, navigate to CMDB Data Management Policy (cmdb_data_management_policy).Right-click the list header and select Import XML.Upload the XML file exported in Step 1. 4. Import Runtime Attribute Records Navigate to CMDB Data Management Policy Runtime Attributes (cmdb_data_management_policy_runtime_attributes).Use Import XML to import the XML files exported in Step 2. 5. Validation After importing: Verify that the policies and their runtime attributes are successfully migrated.Validate the policies, data, and behavior in the CMDB Workspace. 6. Important Note – Known Issue Exporting and importing Runtime Attribute records is required due to a known issue: PRB1556476 – Data Manager Runtime Attributes do not migrate correctly using policy XML alone. 7. Alternative Method You can also use Update Sets to move newly created Data Manager Policies across instances. Refer to: KB1647869 – Moving Data Manager Policies Using Update Sets Recommendation We strongly recommend performing these steps in a sub-production environment first. Test with one or two policies to ensure everything works as expected before applying changes in production.