Rejection reason window cannot be disabled for interactions in WorkspaceIssue When an agent is available in Workspace and receives a live chat interaction, selecting reject displays a window that reads 'Select a Reason for Rejecting IMSXXXXXX'. The rejection reason window is not configurable and cannot be disabled through standard settings. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } AllCause The rejection reason window is not currently configurable for interaction-type work items in the inbox UX. Resolution 1. To disable the rejection reason window, navigate to the Service Channel record for interactions and deselect the **Show rejection reasons** field. When the **Show rejection reasons** field is inactive on the Service Channel record, agents who reject an interaction-type work item are not prompted with a pop-up window to select or enter a rejection reason. This setting applies to interaction-based service channels such as chat or walk-up, and does not affect task-based channels. Rejection reasons are managed in the `awa_reject_reason` table, and the **Reassignable** field on each reason record controls whether an agent who rejected a work item remains eligible to receive it again. 2. If the **Show rejection reasons** field is not available in the installed release, submit a customer enhancement request in the Idea Portal to request the functionality to disable the rejection reason window. Related Links - [Submit an enhancement request via the Idea Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878)- [Configure reasons for rejecting work items](https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/advanced-work-assignment/task/awa-configure-reject-reasons.html)