When article number is given in the VA it's not returning any result<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This is the behavior observed with Now Assist in AI Search and is expected. Specifically, Now Assist Genius Results are not triggered when a user submits a KB number as the search query. In such cases, the fallback mechanism in Virtual Agent displays the top keyword matches, which are appearing as expected in the VA experience. Similarly, in the Portal view, the standard search results section (below the Genius Results) also shows the relevant keyword matches. Ideally when searched with KB Article number, in VA, the result won't show up, and this is an OOB behvaiour