[Inbound Integrations] Client Credentials - users not showing in OAuth application user - Known Error

[Inbound Integrations] Client Credentials - users not showing in OAuth application user Description Only the first 1000 users alphabetically on a SeviceNow Instance show on the Client Credentials form in the New Inbound Integrations UI Experience.

This causes an issue when trying to select a given account for the OAuth Application User for Client Credentials grant type.

Steps to Reproduce

1) Run this script:

// The number of users to create var numberOfUsers = 2000;

// A prefix for the user_name, first_name, last_name, and email var userPrefix = 'sample.user';

gs.info('Starting user creation script for ' + numberOfUsers + ' users.');

for (var i = 1; i

try {

var grUser = new GlideRecord('sys_user'); grUser.initialize();

// Set user attributes grUser.setValue('user_name', userPrefix + i); grUser.setValue('first_name', 'Sample'); grUser.setValue('last_name', 'User' + i); grUser.setValue('email', userPrefix + i + '@example.com');

// Set an initial password and require the user to change it on next login grUser.setValue('user_password', 'Password123!'); grUser.setValue('password_needs_reset', true);

var sysId = grUser.insert();

if (sysId) {

gs.info('Successfully created user: ' + grUser.user_name + ' (sys_id: ' + sysId + ')'); } else {

gs.error('Failed to insert user: ' + grUser.user_name); } } catch (e) {

gs.error('An error occurred on user creation number ' + i + ': ' + e.message); } }

gs.info('User creation script finished.');

2) Go to Inbound Integrations -> New Inbound Integration -> Client Credentials 3) Try to set the OAuth Application User to "Zane Sulikowski" from demo data

Expected: should be able to find the user Actual: not able to find the user

Workaround 1. Create a Client Credentials Grant type record with a user that is available on the form

2. Visit /oauth_entity.list

3. Add the "OAuth Application User" field to the list view

4. Locate the newly added Client Credentials record from step 1

5. Set the user to OAuth Application User user to the correct user