Hardware CIs without Serial Numbers" — OOB scope and how to optionally exclude recordsSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } What this widget shows (OOB) - Widget: Hardware CIs without Serial Numbers on CMDB Data Foundations. - Backed by a PA indicator commonly named “Hardware CIs Missing Serial Number.” https://<instance_name>.service-now.com/nav_to.do?uri=pa_indicators.do?sys_id=07843ede5323101032b7ddeeff7b12d4&sysparm_view=automated - Data source/view: sn_getwell_hardware_ci_class_view (HardwareCIs.View). - Collection: gathered by the CMDB Data Foundations PA Metric Collection jobCMDB Data Foundations PA Metric Collection: https://<instance>.service-now.com/sysauto_pa.do?sys_id=a9da14de53d3541032b7ddeeff7b12e1&sysparm_view=automated OOB evaluation logic (base scope) The indicator pulls CIs that meet all of the following: - Class is in hardware scope (computer or network gear) as exposed by the view. - Install status = Installed. - Operational status = Operational. - Serial number is empty. - These base conditions are part of the view/indicator logic used for the widget. Optional exclusion (when Customer need to narrow scope) - Exclusions can be added on the PA indicator via Additional conditions. - Typical filters used: - By class: sys_class_name NOT IN <classes to exclude> - By source (if available in your view/release): discovery_source NOT IN <sources to exclude> - Changes appear after the next PA collection job for that indicator.