Why the Search results between NAVA and Portal are different?Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Now Assist Virtual Agent(NAVA) and Portal, will give similar search results when they both point to same search profile. How to achieve it? 1. Simply via navigate to "Conversational Interface => Assistant" as shown below 2. And then open the "Assistant" which is used on your NAVA, for example in the below screenshot, we are opening "Now Assist in Virtual Agent(default)" 3. And in the same assistant, make sure, the portal also associated and its display experience is set to Enhanced as shown below, 4. In this way both portal and VA will be pointing to same AI Search profile. Hence, it will bring the similar AI search results in both interafces as much as possible. 5. One important thing to note here is, when you set the experience as "Enhanced Chat", the system will display a banner as shown below on the sp_portal record to indicate that it is taking precedence with using the AI Search profile from the Assistant, rather than what is defined on the sp_portal record with "Search Application" field. Even after making sure that both NAVA and portal points to same AI search profile, we might experience little difference in the results, due to below reasoning, 1. VA is primarily optimized for conversational interactions. It aims to provide concise, intent-aligned information and sources that keep the dialogue natural and flowing. To achieve this, VA prioritizes relevance and brevity over exhaustive coverage.2. Portal's Genius Results is designed to handle single-turn queries. Since users cannot follow up with additional questions, it tends to produce more comprehensive responses, sometimes including loosely relevant sources to ensure completeness.3. When presented with loosely relevant results, NAVA is more conservative and often rejects those sources, returning no answer. The portal's Genius Results, however, proceeds to generate an answer using the same sources.