Multisource domain path not set for update scenarios - Known Error

Multisource domain path not set for update scenarios Description IRE is setting the incorrect domain path for multisource records. For example, if a CI is inserted/updated in domain A, the corresponding multisource record should have the correct domain and domain path. However, only the domain is correct and the domain path is always set as "/".

Steps to Reproduce

1. Install domain separation plugin 2. Install itom discovery license plugin 3. Enable multisource 4. Create new domain "Test A" with parent as "TOP" 5. Run the below payload in "Test A" domain var payload = {

"items": [{

"className": "cmdb_ci_linux_server", "values": {

"name": "Test_Linux_001", "short_description": "test" } }] };

var jsonUtil = new JSON(); var input = jsonUtil.encode(payload); var output = SNC.IdentificationEngineScriptableApi.createOrUpdateCI('ServiceNow', input); gs.print(output);

6. Go to multisource table and verify the sys_domain_path is not "/" 7. Manually update the domain path to "/". This can be done locally by directly updating the DB or by following steps 1-6 on YP6 or lower instance (because it does not have fix for DEF0684472. YP7 has DEF0684472 fix which correctly populates domain path for insert) 8. Run the below payload in "Test A" domain: var payload = {

"items": [{

"className": "cmdb_ci_linux_server", "values": {

"name": "Test_Linux_001", "short_description": "test update" } }]

};

var jsonUtil = new JSON(); var input = jsonUtil.encode(payload); var output = SNC.IdentificationEngineScriptableApi.createOrUpdateCI('ServiceNow', input); gs.print(output);

Expected Result: sys_domain_path is not "/" Actual Result: sys_domain_path is "/"

Workaround Refer KB0746101 for more details on the script to fix this data and cmdb_multisource_data as the table name