Live Agent Menu "Contact Live Agent" item is not available in Virtual Agent widgetIssue The Live Agent menu item in Virtual Agent widget is not showing agents available. Steps to reproduce Be sure an agent is availableOn the portal, where the virtual agent (VA) chat is set, open the VA iconGo to the menu and observed the "Contact Live Agent" is grey-out ReleaseAll releasesCauseThe issue could be by different reasons. In this case, there is an incorrect setup on the virtual agent setup. ResolutionThe default chat experience used for the portal was disabled 1. Go to Conversational interfaces > Settings > Virtual Agent > Custom Greetings and Setup 2. Review the setup for the portal used based on the conditions defined for each entry 3. That one was disabled and due that, the system uses the default chat experience 4. The problem on the default one is the Live agent entry is empty. 5. Just setting that to "Live Agent Support."