Live Agent Chat requests are not showing up in HR Agent WorkspaceIssue Using Aisera bot with ServiceNow, when a user initiates a live agent request no work items are created and the agent is unable to receive the chat. We have also noticed that the interaction created is closed within two seconds of creation. Steps to reproduce 1. User connects on Aisera site2. Agent is available on workspace3. User initiates the chat4. Agent do not receive any itemReleaseAll releasesCauseThere are different reasons to have this behavior. In this case, incorrect configuration on the blob (variables) and queueResolutionThe variable Liveagent_devicetype used on the context must match the queue conditions to allow the agent to have cases. That variable was not set and there is not way the item reaches the queue. Note: Also, be sure the queue matches the conditions used on the context