Software Asset Management - SAM Reconciliation For Quest Publisher- Failing with "org.mozilla.javascript.RhinoStackOverflowException: Maximum JavaScript call depth of 1000 exceeded" error. - Support and Troubleshooting

Software Asset Management - SAM Reconciliation For Quest Publisher- Failing with "org.mozilla.javascript.RhinoStackOverflowException: Maximum JavaScript call depth of 1000 exceeded" error. Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The SAM Reconciliation process for the Quest Software publisher fails with the following error: "org.mozilla.javascript.RhinoStackOverflowException: Maximum JavaScript call depth of 1000 exceeded".

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All

Cause .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The issue occurred due to incorrect Suite Definitions introduced in the content release dated October 20, 2025, for the Quest Software publisher. This resulted in the creation of cyclic suites, as shown in the sample below.

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The incorrect suite definitions have been deactivated from the Content. If these suite definitions exist on the instance ( cmdb_m2m_suite_model ), please remove them and rerun the reconciliation.

Suite parent DMAP <td style="border-left: none; width: 173pt; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: bold; font-style: normal; font-family: 'Aptos Narrow'; vertical-align: bottom; border-top: 1px solid windowtext; border-right: 1px solid windowtext; border-bottom: 1px solid windowtext; border-image: initial; white-space: nowrap; background: rgb(142, 217, 115);"> Suite parent Title <td style="border-left: none; width: 86pt; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: bold; font-style: normal; font-family: 'Aptos Narrow'; vertical-align: bottom; border-top: 1px solid windowtext; border-right: 1px solid windowtext; border-bottom: 1px solid windowtext; border-image: initial; white-space: nowrap; background: rgb(142, 217, 115);"> Suite child DMAP <td style="border-left: none; width: 161pt; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: bold; font-style: normal; font-family: 'Aptos Narrow'; vertical-align: bottom; border-top: 1px solid windowtext; border-right: 1px solid windowtext; border-bottom: 1px solid windowtext; border-image: initial; white-space: nowrap; background: rgb(142, 217, 115);"> Suite child Title DMAP0150012 Toad Data Modeler DMAP0102974 Toad DBA Suite for Oracle DMAP0159596 Spotlight on Oracle Exadata DMAP0102974 Toad DBA Suite for Oracle DMAP0077970 SQL Optimizer for Oracle DMAP0102974 Toad DBA Suite for Oracle DMAP0150276 Toad for Oracle DB Admin Module DMAP0102974 Toad DBA Suite for Oracle DMAP0068067 Benchmark Factory for Databases DMAP0102974 Toad DBA Suite for Oracle DMAP0067988 Toad For Oracle Professional DMAP0159607 Toad DBA Suite for Oracle Xpert DMAP0077970 SQL Optimizer for Oracle DMAP0159607 Toad DBA Suite for Oracle Xpert Note: Try the changes in subprod, before trying in prod.