Error Message after updating any field from Overview of the Incident. Error: Access to api 'put(incident.number)' from scope 'sn_sow_itsm_common' has been refused due to the api's cross-scope access policy.Issue We are seeing an error message 'Access to api 'put(incident.number)' from scope 'sn_sow_itsm_common' has been refused due to the api's cross-scope access policy.' in Related records, after we update any field in Overview tab. Steps to reproduce 1. Navigate to custom Workspace2. Open any existing incident3. Go to Overview tab4. Update any field in the Summary section5. Go to Related Records tab and open Affected CIs related list6. Click on the refresh icon7. Then we see this error - Access to api 'put(incident.number)' from scope 'sn_sow_itsm_common' has been refused due to the api's cross-scope access policy. ReleaseAll releasesCauseCustom Pages/workspace were copied from another service operations workspace (SOW)ResolutionYou can copy the page but that procedure is not supported. The reason you cannot copy the UI pages from SOW into a custom workspace is because those pages belong to that specific workspace and although is a copy, there are still in place the own logics, dependencies, scripts, validations and so on that your custom workspace does not have. There are things that could work and there are things will not or cause issues. Also, upgrading versions will make that worst as many logic points could be added on different versions and everything set before is not valid anymore as could be only for that workspace not for the custom one. It is recommending to create those pages/workspaces from scratch to avoid any future issues.