Import set created via Service Graph Connector remains in "Loading" stateIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The import set created through the Service Graph Connector remains in the "Loading" state even after 1-2 days. ↳ https://<Instancename>.service-now.com/sn_cmdb_int_util_cmdb_integration_execution_list.do?sysparm_query=sys_created_onONLast%207%20days%40javascript%3Ags.beginningOfLast7Days()%40javascript%3Ags.endOfLast7Days()%5Estate%3Dloading&sysparm_view=undefined - The screenshot below is an example of the Service Graph Connector for Observability - Dynatrace, which remained in Loading state Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported versions of the Service Graph Connector built by ServiceNow. Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } - The status of the record in the table below will remain in the Loading state if there is no data available in the sn_cmdb_int_util_cmdb_integration_execution_import_set↳ https://<Instancename>.service-now.com/sn_cmdb_int_util_cmdb_integration_execution_list.do?sysparm_query=sys_created_onONLast%207%20days%40javascript%3Ags.beginningOfLast7Days()%40javascript%3Ags.endOfLast7Days()%5Escope%3D878f63d9072860107add6a77c4a93520&sysparm_view=undefined - The state is retrieved from [sn_cmdb_int_util_cmdb_integration_execution_import_set] based on a matching record, but the records stuck in Loading State [sn_cmdb_int_util_cmdb_integration_execution] are not present in the [sn_cmdb_int_util_cmdb_integration_execution_import_set] table.↳ https://<Instancename>.service-now.com/now/nav/ui/classic/params/target/sn_cmdb_int_util_cmdb_integration_execution_import_set_list.do - This logic is governed by the Business Rule # CMDB Execution Rollup On Update that rolls up state to table - sn_cmdb_int_util_cmdb_integration_execution↳ https://<Instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=da04356a73320010011e3e2dfef6a7ad Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } - As a workaround, create/update the "glide.import.stream.fail_on_empty_data" with a value of false. You can see the import set transition from loading to loaded to completed. ↳ https://<Instancename>.service-now.com/sys_properties_list.do?sysparm_query=nameSTARTSWITHglide.import.stream.fail_on_empty_data&sysparm_view= - Likewise, if you update the property to true, the import set execution will stay in the Loading state.