Regulated Markets AI Products/Skills Not Available

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KB2593939 is no longer being maintained and will be retired in July 2026.

This article provides detailed information about the Now Assist features available in the Xanadu, Yokohama, and Zurich releases. It covers prerequisites and AI Products/Skills that are not available in regulated markets.

Prerequisites Before you begin setup, ensure the following are in place:

Glide Version : Your ServiceNow instance runs on Glide version Xanadu Patch 10. For Yokohama, it should be Patch 10; for Zurich, Patch 4. Now Assist Apps : You've purchased and entitled the Now Assist apps for your instance(s). Admin Access : You have administrator-level access to your ServiceNow environment. AI Products/Skills Not Available in Regulated Markets Overview The following table lists the Now Assist applications and skills that are not available in regulated markets across the latest three ServiceNow releases: Xanadu, Yokohama, and Zurich. This information applies to the following environments:

Government Community Cloud [GCC] National Security Cloud [NSC] ServiceNow Protected Platform [SPP-AU, and SPP-SG] Audience : ServiceNow Regulated Market Customers — GCC, NSC, and ServiceNow Protected Platform (SPP)

The table below identifies Now Assist application skills and features and their availability across regulated market environments and release versions. Availability is shown per release: YP10 (Yokohama Patch 10), ZP4 (Zurich Patch 4), ZP7 (Zurich Patch 7). If a skill is not listed in this table, it is available in all regulated market environments. i LLM Availability by Environment

Environment Available LLMs within Boundary GCC (FedRAMP & IL4) NowLLM service NSC NowLLM service, Azure OpenAI OEM (pre-authorization) SPP-AU NowLLM service, Azure OpenAI SPP-SG NowLLM service Legend / Key:

✓ Available — Skill/feature is available LLM Services that are "GA" for the platform.

✗ Unavailable — Skill/feature is not available.

🔒 Available with select LLMs (Azure OpenAI OEM) — Available using Azure OpenAI OEM LLM (pre-authorization / controlled GTM)

† Not Validated in Prior Releases — Feature was only tested in ZP7; availability in prior releases has not been validated.

TBD — Product team is still working on determining whether the product/service can be released to the environment.

App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 AI Control Tower AI Control Tower Evaluation / Monitoring Dashboard † † ✓ † † ✓ † † ✓ † † ✓ CRM & Industries CRM & Industries Invoice and RMA Agent † † ✓ † † ✓ † † ✓ † † ✓ Now Assist for Accounts Payable Operations Now Assist for Accounts Payable Operations Invoice Data Extraction ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Invoice Inquiry Solution Generator ✓ ✗ ✗ ✓ ✗ ✗ ✓ ✗ ✗ ✓ ✗ ✗ Purchase Order Line Mapping ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist in Contract Management Now Assist in Contract Management Contract Metadata Extraction ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 Now Assist for Creator Now Assist for Creator App

Subskill: App Summary Generation

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ App

Subskill: Table Summary Generation

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ App Generation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Build Agent ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Catalog Item Generation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Data Binding Generation ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ Event Handler Generation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Process Inefficiency Highlights ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ RPA Bot Generation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Test Generation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ UI Generation

Subskill: Client Script Summarization

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ UI Generation

Subskill: Flow Generation with Images

✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Work Notes Analysis ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 Now Assist for CSM Now Assist for CSM Now Assist for Automation Center † † ✗ † † ✗ † † ✗ † † ✗ Now Assist for Purchase Order Management † † ✓ † † ✓ † † ✓ † † ✓ Now Assist for Document Intelligence Now Assist for Document Intelligence Extract Information from Documents ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for Enterprise Architecture Now Assist for Enterprise Architecture Business Application Insights ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for Environmental, Social and Governance Now Assist for ESG Document Intelligence for Utility Invoices ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for HRSD Now Assist for HRSD Chat Reply Recommendation † † ✗ † † ✗ † † ✗ † † ✗ Chat Summarization † † ✗ † † ✗ † † ✗ † † ✗ Generate Talking Points ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist Analysis Skills

Subskill: Sentiment Analysis for HR Case

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist Analysis Skills

Subkill: Sentiment Analysis for HR Task

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Persona Assistant ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Team Digest Generation † † ✓ † † ✓ † † ✓ † † ✓ App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 Now Assist for Integrated Risk Management Now Assist for IRM Common Control Objective Creation ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Issue Summarization ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Recommendation of Similar Control Objectives ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Risk Assessment Summarization ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Risk Event Summarization ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for ITOM Now Assist for ITOM Service Mapping Candidate ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Service Mapping Candidates Impact ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for Legal Service Delivery Now Assist for Legal Service Delivery Get Category of the Legal Request ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Now Assist for SAM Now Assist for SAM Product Compliance Summarization ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Publisher Compliance Summarization ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Recommended Actions ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 Now Assist for Smart Assessment (Innovation Lab) Now Assist for Smart Assessment ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Now Assist for Sourcing and Procurement Now Assist Sourcing and Procurement Negotiation Event Summarization for Fulfillers ✓ ✗ ✗ ✓ ✗ ✗ ✓ ✗ ✗ ✓ ✗ ✗ Negotiation Summarization for Fulfillers ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Purchase Order Summarization for Requesters ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Sourcing Event Summarization for Fulfillers ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ Now Assist for Vault Now Assist for Vault Now Assist for Vault Check Role Access for Encrypted Column ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ Generate Custom Data Pattern ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ Schedule Data Discovery Job ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ ✗ ✓ ✓ Other (Custom) / OOB Other (Custom) Survey Filler Answer Suggestion ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Survey Intelligence ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ OOB Websearch AI Search Answers ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ App Skill / Feature / Sub-Skill Government Community Cloud (GCC) National Security Cloud (NSC) ServiceNow Protected Platform - Australia (SPP-AU) ServiceNow Protected Platform - Singapore (SPP-SG) YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 YP10 ZP4 ZP7 Platform Platform Chat Topic Classifier ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Coherence Chat Evaluation ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Conciseness Chat Eval ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Context Retention ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Inadequate Slot Filling Chat Eval ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Intent Accuracy Chat Eval ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ServiceNow AI Lens ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Smooth Flowing Conversation Chat Eval ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Truthfulness Hallucination Chat Eval ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ Zero Touch Service Desk — Auto Reply ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Zero Touch Service Desk — Confidence Score Extractor ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Zero Touch Service Desk — Evaluation Metric ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Zero Touch Service Desk — Judge Prompt ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Zero Touch Service Desk — Service Notes Analyzer ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Zero Touch Service Desk — Service Router ✗ ✗ ✗ ✗ 🔒 🔒 ✗ ✓ ✓ ✗ ✗ ✗ Disclaimer: This document may contain "forward-looking" statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation. Forward‑looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results to differ materially from those expected or implied by the forward‑looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.