Regulated Markets AI Products/Skills Not Available - Support and Troubleshooting

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Table of Contents Overview Prerequisites AI Products/Skills Not Available in Regulated Markets Overview Overview This article provides detailed information about the Now Assist features available in the Xanadu, Yokohama, and Zurich releases. It covers prerequisites and AI Products/Skills that are not available in regulated markets.

Prerequisites Before you begin setup, ensure the following are in place:

Glide Version : Your ServiceNow instance runs on Glide version Xanadu Patch 10. For Yokohama, it should be Patch 10; for Zurich, Patch 4. Now Assist Apps : You've purchased and entitled the Now Assist apps for your instance(s). Admin Access : You have administrator-level access to your ServiceNow environment. AI Products/Skills Not Available in Regulated Markets Overview The following table lists the Now Assist applications and skills that are not available in regulated markets across the latest three ServiceNow releases: Xanadu, Yokohama, and Zurich. This information applies to the following environments:

Government Community Cloud [GCC] National Security Cloud [NSC] ServiceNow Protected Platform [SPP-AU, and SPP-SG] Note :

If a skill or application is not listed in the table below, it is available in regulated markets. Only NowLLM is supported in all the regulated markets. Check the official ServiceNow documentation for the most up-to-date details and guidance.

Status Legend ✅ Available: Application/Skills/feature is available ❌ Unavailable: Application/skills/feature is unavailable

App Name Skill/Feature Sub-Skill Government Community Cloud [GCC] National Security Cloud [NSC] Servicenow Protected Platform [SPP-AU and SPP-SG] XP10 YP10 ZP4 XP10 YP10 ZP4 XP10 YP10 ZP4 Now Assist for Creator UI Generation Client Script Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Flow Generation with Images ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Test Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Catalog Item Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ RPA Bot Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Work Notes Analysis ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ App Table Summary Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ App Summary Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Event Handler Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Process Inefficiency Highlights ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Data Binding Generation ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Build Agent ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ App Generation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for HRSD Now Assist Analysis skills Sentiment Analysis for HR Task ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Sentiment Analysis for HR Case ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Generate Talking Points ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Persona Assistant ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Account Payable Operations Purchase Order Line Mapping ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Invoice Data Extraction ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Invoice Inquiry Solution Generator Skill ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ ❌ Now Assist for Document Intelligence Extract Information from Documents ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Document Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Legal Service Delivery Get Category of the Legal Request ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Integrated Risk Management Common Control Objective Creation ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Risk Event Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Recommendation of Similar Control Objectives ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Issue Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Risk Assessment Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist Sourcing and Procurement Negotiation Summarization for Fulfillers ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Negotiation Event Summarization for Fulfillers ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ ❌ Purchase Order Summarization for Requesters ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Sourcing Event Summarization for Fulfillers ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Now Assist in Contract Management Contract Metadata Extraction ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for ITOM Service Mapping Candidate ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Service Mapping Candidates Impact ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for SAM Recommended Actions ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Product Compliance Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Publisher Compliance Summarization ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Environmental, Social and Governance Document Intelligence for Utility Invoices ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Enterprise Architecture Business Application Insights ❌ ✅ ✅ ❌ ✅ ✅ ❌ ✅ ✅ Now Assist for Smart Assessment (Innovation Lab) ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Now Assist for Vault Generate Custom Data Pattern ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Check Role Access for Encrypted Column ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Schedule Data Discovery Job ❌ ❌ ✅ ❌ ❌ ✅ ❌ ❌ ✅ Platform ServiceNow AI Lens ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Chat Topic Classifier ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Coherence Chat Evaluation ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Conciseness Chat Eval ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Context Retention ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Inadequate Slot Filling Chat Eval ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Intent Accuracy Chat Eval ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Smooth Flowing Conversation Chat Eval ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Truthfulness Hallucination Chat Eval ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Now Assist Center ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Other (Custom) Survey Intelligence ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ Survey Filler Answer Suggestion Skill ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ OOB Websearch AI Search Answers ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌