SAM - Reclamation Candidates Not Created for Software ProductsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } I executed the scheduled job "SAM - Identifying New Reclamation Candidates" to generate removal candidates for Figma. The job ran successfully, but no candidates were created under Figma. I would like to understand why the expected reclamation entries were not generated and whether any configuration changes are needed. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } NA Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Ran and executed the Scheduled Job : SamIdentifyingNewReclamationCandidates Checking code to see how many records qualify for the creation of Reclamation candidates ====*====*====*====*====*====*====*====*====*====*====*====*====*====*====getM2mRuleProductRecords: function() { var m2m = new GlideRecord(M2M_RULE_PRODUCT_TABLE); m2m.addNotNullQuery('reclamation_rule'); m2m.addNotNullQuery('software_product'); m2m.addQuery('reclamation_rule.create_reclamation_candidate', true); m2m.addNullQuery('parent'); m2m.query(); return m2m; }, ====*====*====*====*====*====*====*====*====*====*====*====*====*====*====This only returns Software Products record with no parent .These products should now create Reclamation candidates: Checking the Script include: ====*====*====*====*====*====*====*====*====*====*====*====*====*====*====generateReclamationCandidatesForM2mRuleProductRecord: function(m2m) { if (GlidePluginManager.isActive('sn_sam_saas') && m2m.reclamation_rule.applies_to.toString() === 'Subscription Software') { return; } if (GlidePluginManager.isActive('com.sn_samp_eng_app') && m2m.reclamation_rule.applies_to.toString() === 'Engineering App License') { this.generateEngAppReclamationCandidates(m2m); } else { this.generateOnPremReclamationCandidates(m2m); } }, ====*====*====*====*====*====*====*====*====*====*====*====*====*====*==== Checked the conditon: parent for a Software Product is NULL and the Reclamation Rule is 'Subscription Software Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } If the parent for a Software Product is NULL and the Reclamation Rule is 'Subscription Software,' the reclamation/removal candidate won't be created for such a Product. Create a Subscription profile for that software product, and let the automated process do the rest of the work. It should auto-create the user subscriptions and reclamation rule.