How "Enable user criteria check" on Topics and child Topics work.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How "Enable user criteria check" on Topics and child Topics work. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To activate the user criteria check on a topic, this setting must first be enabled on the parent topic. 1. If "Enable User Criteria Check" is set to false, the visibility of the topic depends on connected content. In this case, users will see the topic if they have access to the related content. 2. Conversely, when "Enable User Criteria Check" is set to true, the system does not validate access to connected content. Instead, it checks if users meet the specified availability criteria. 3. If the "Enable User Criteria Check" is true and no criteria is defined under the "Available For" or "Not Available For" sections, the topic will not be visible to any user. Example: Users who do not have access the connected content are able to see the topic.In a scenario, the "Enable User Criteria Check" is activated for the parent topic "HR," this setting also applies to all its child topics. The reason users can see the topic despite lacking access is due to the enabled user criteria check. Conversely, users won't see the topic if no user criteria are specified. This setting is enabled by default for child topics and cannot be disabled at the child level. To address this, you need to appropriately define user criteria. If user criteria check is enabled at the child and parent topic level, but no criteria is added at the parent level, neither the parent nor the child topic will be visible to users even if the child topic criteria is passed.Please check the below docs to understand this better: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/employee-center/task/enable-user-criteria-topics.html