"Case Closure SLA" field on Compliance Case recordsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Case Closure SLA field in Compliance case (sn_comp_case_compliance_case) table doesn't populate when the case is closed. When tried creating an SLA to populate the field but still doesn't populate. We would like to understand when this field will be populated and the functionality of this field. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Relevant document: Compliance Case form https://www.servicenow.com/docs/csh?topicname=compliance-case-form.html&version=latest Dev team reviewed the doc and functionality. They identified it as a documentation error and will create a documentation task for the same to change it. No out-of-the-box (OOB) logic exists today for Case Closure SLA date autopopulation and the documentation has an error. This indicates that the field is not automatically populated with a due date for case closure, which could potentially lead to inconsistencies in tracking case closure timelines. Therefore: i)What is the functionality of this field?: Its a field meant to store the due date for case closure. And it informs the users about how far they are from the due date for closing the Compliance case, providing a clear indicator of the remaining time to meet the case closure deadline. ii)How is this calculated?: And where is the calculation coming from (script, etc.)?: Its a manual field and currently has no logic associated with autopopulation. The documentation has a mistake and this field does not get auto populated, requiring users to manually input the due date for case closure. iii) How would we able to populate this field?: One can manually populate it to track the due date for a case closure SLA. But if you need a logic for it to be auto populated, you can try implementing a business rule or a client script. These customizations will be needed to apply an auto population logic, ensuring that the field is automatically updated with the correct due date for case closure, thereby improving data accuracy and consistency.