Record Producer Not Displayed in ATF "Open a Record Producer (SP)" Step<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Symptoms: When using the ATF step Open a Record Producer (SP), you may notice that the desired record producer does not appear in the list, even though it exists in the sc_cat_item_producer table and can be accessed directly via URL, for example: https://<instance>.service-now.com/<portal>?id=<page>&sys_id=<record_producer_sysid> Cause: The ATF step Open a Record Producer (SP) only displays record producers that are associated with the same catalog as the portal. If the portal and the record producer do not share the same catalog, the record producer will not appear in the candidate list. Solution: Option 1: Assign the same catalog to both the portal and the record producer. For portals: Navigate to All → Service Portal → Portals -> Select the portal -> Related Links → Catalogs. For record producers: Navigate to All → Service Portal → Record Producers -> Select the record producer -> Related Links → Catalogs Option 2: Use the ATF step “Open Service Portal Page” instead If aligning catalogs is not feasible, you can replace Open a Record Producer (SP) with Open Service Portal Page to directly open the record producer page in ATF. Example:To test the Create Contact record producer: https://<instance>.service-now.com/<portal>?id=sc_cat_item&sys_id=56c62944c30102003d3b7bfaa2d3ae36 You can create an ATF test with the three steps. You can configure the Open Service Portal Page step like below.