The oulines/TinyMCE/Rich text editor cannot be seen for few of the fields when viewing a published article in read-only mode/edit viewIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } For a few of the fields in the knowledge table, the oulines/TinyMCE/Rich text editor cannot be seen when viewing a published article in read-only mode/edit view Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This happens if the "readonlynoborder"" attribute is present in the "Attributes" section of the "HTML" type dictionary entry (Advanced view of the dictionary entry would show all the attributes that are being used). You can remove this attribute from the dictionary entry of the existing fields Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Go to the dictionary entry of a field with no outline (Eg: "kb_cause" on the kb_template_kcs_article). Make sure you are in the advanced view by clicking on the "Advanced View" related link /sys_dictionary.do?sys_id=4f1d76e6db708c107b424430399619ae&sysparm_view=advanced In the attributes section, remove the "readonlynoborder" attribute. There should be only these attributes present (Copy and paste if needed)edge_encryption_enabled=true,editor.height=300,editor.plugins=table link image media codemirror lists advlist fullscreen charmap directionality emoticons insertdatetime nonbreaking pagebreak searchreplace wordcount anchor tableofcontents codesample visualblocks visualchars compat3x autolink align_listitems tinymcespellchecker accordion editimage a11ychecker,editor.toolbar=fontfamily fontsize | bold italic underline strikethrough forecolor backcolor pastetext removeformat | blocks searchreplace undo redo spellchecker | bullist numlist outdent indent alignleft aligncenter alignright | tableofcontents table link unlink a11ycheck anchor accordion insertdatetime | image media codesample | code fullscreen 3) Refresh the knowledge article in edit mode and notice that the "Cause" field now has outlines/rich text editor/Tiny MCERefer to the following product documentation for more information: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/workspace/concept/tinymce.html===============================================================================================================As for the scrollbar that was present in the Yokohama release: The entire content in the HTML type fields was shown to the users at once, therefore nullifying the need for a scrollbar. This was a broken feature===============================================================================================================