Discrepancies in ITAM License Report and Subscription Management counts for Software Asset ManagementIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Sometimes discrepancies in counts between the ITAM License Report and Subscription Management module might be observed for Software Asset Management. ITAM License Report:https://<instance_name_here>.service-now.com/itam_licensing_resource_counts_list.do?sysparm_query=is_aggregated=true^active_subscription_entitlement=true^GROUPBYapplication Subscription Management:https://<instance_name_here>.service-now.com/now/subscription/home/params/sm/overview Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } With respect to SAM subscription counts, A scheduled job "SAM/CI - Populate Licensing Data" runs daily to populate the subscription counts:https://<instance_name_here>.service-now.com/sysauto_script.do?sys_id=05226603b4ec1010fa9b5a04f86dbf10&sysparm_record_target=sysauto&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHSAM%2FCI+-+Populate+Licensing+Data%5EORDERBYname Ref: KB1119981 - "DEFN1007075 | Software Asset Management (SAM) - Computers":https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=28b65c589379f9508960fb2d6cba1069So the data you are seeing from the Subscription Management module is a captured point in time from whenever the job runs. Depending on when this runs, slight differences may be observed between the ITAM License Report and Subscription Management module.----------------------------A Scheduled Job executes the Definition DEFN1003185 daily. This means the "Subscription Allocated" in "Software Asset Management Professional" Subscription Dashboards displays the allocated subscription in the last day where Application=Software Asset Management and Resource category in (Servers, End User Computer, Subscription Users) at the time the job ran.So if the record count in the itam_licensing_resource_counts table changes during the day, there will definitely be slight differences in reported counts. Eventually, when the job runs DEFN1003185 again, both values will be the same.DEFN1003185:https://<instance_name_here>.service-now.com/ua_stats_defn_list.do?sysparm_query=definition_id%3DDEFN1003185&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true-----------------------------