Unable to connect to JAMF service graph connectorIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Unable to retrieve the token using the OAuth setup, as it returns a 401 error with the message Error detail: invalid_request, Missing parameters: access_token. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported versions of the Service Graph Connector for Jamf Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Validate whether the Token URL in the record below was set correctly with a correct API endpoint value, such as "https://XXX/api/oauth/token". Updating it with the correct URL should fix the problem. If it doesn't proceed with the steps below↳ https://<XXX>.service-now.com/nav_to.do?uri=oauth_entity.do?sys_id=df32b8e87fb60210ffbd3000ec8665422. Post updating the correct token URL if the test connection fails, then verify if the correct OAuth Entity Scope is updated in the 'JAMF OAuth Provider' OAuth application registry record, such as the record below.↳ https://XXX.service-now.com/nav_to.do?uri=oauth_entity_scope.do?sys_id=23f4b46a936872109e9afda74dba1044%26sysparm_view=oauth_provider 3. To obtain the OAuth scope, update the properties below in the record, and retrieve the OAuth token. glide.outbound_http_log.override.level = all glide.outbound_http.content.max_limit = 1000 glide.outbound_http_log.override = true 4. Click on the 'Get OAuth Token' related link on the credential record shown below, and the OAuth flow should complete successfully. https://XXX.service-now.com/nav_to.do?uri=oauth_2_0_credentials.do?sys_id=4ec3c9a57fd70210ffbd3000ec8665ed5. Review the "scope" in the 'Response body' of an outbound HTTP log (sys_outbound_http_log) table sent to Jamf's endpoint. It should resemble the one shown below. In this case, it's "api-role:1" but it can vary. 6. Once you obtain the correct scope, update it in the OAuth application registry record. Then, add back the 'SG-Jamf OAuth Scope' OAuth entity scope on the OAuth entity profile record (please revert the above-updated system properties to their default values). 5. Test the corresponding connection configured Jamf connection from the 'sn_cmdb_int_util_service_graph_connection' table, and it should get a 200 response Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ➜ Configure Service Graph Connector for Jamf using the guided setup https://www.servicenow.com/docs/csh?topicname=configure-jamf-integration.html&version=latest