AI-generated text in the email compose does not seem to work after applying an email template<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: AI-generated text in the email compose does not seem to work after applying an email template. Steps to reproduce: * Go to the instance and create a client email template on the incident table.* Activate the "Email recommendation" skill for ITSM.* Go to SOW and open any incident.* Click on the three dots on the top-right-> compose email.* Confirm that your client email template has been applied. * Use the sparkle for Now Assist to generate a text. Notice that the generated email is just copy/pasting the content of the template* Remove all the text from the HTML body and generate again the text using Now Assist. Notice that the activities of the incident are correctly used to generate the body. Resolution: If the current email body (whether added by a template or manually) doesn't appear relevant to the case or does not align with the activity stream, then the LLM is not able to accurately complete the email. The email template should be generic like the example below so that LLM can find meaningful context to provide valid output. (Note: Please notice that in the example above the salutation should not be included in the template as Now Assist will automatically use the incident caller for a salutation)