How to Set Up Microsoft OneDrive Integration Hub Spoke - Support and Troubleshooting

How to Set Up Microsoft OneDrive Integration Hub Spoke Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Automate file and folder management and collaboration in Microsoft OneDrive by integrating it with your ServiceNow instance. The Microsoft OneDrive spoke allows you to access and manage OneDrive data directly from ServiceNow.

Before you begin, review the official documentation and store details to understand the spoke flows, subflows, and actions to ensure they meet your requirements:

Documentation: Microsoft OneDrive Spoke ServiceNow Store: Microsoft OneDrive Spoke This article guides you through configuring the Microsoft OneDrive Spoke in your ServiceNow instance.

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Instructions .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Step 1: Configure Microsoft OneDrive Application in Microsoft Azure Portal

Create a custom OAuth application in Microsoft Azure to enable OAuth 2.0 authentication with ServiceNow.

Log in to Azure portal with your organization credentials. Register a new application: Enter an application name Select supported account type Provide redirect URI in this format: https:// .service-now.com/oauth_redirect.do Click Register

Copy Application (Client) ID and Directory (Tenant) ID for later use.

Add a client secret:

Navigate to Manage > Certificates & secrets Provide description and expiration date, click Add Copy the client secret immediately and store it securely for later use in ServiceNow.

Enable required API permissions:

Navigate to Manage > API permissions Click the Microsoft Graph tile Select Delegated or Application permissions depending on your use case Required scopes:

Name OAuth Scope Calendars.ReadWrite Calendars.ReadWrite Calendars.ReadWrite.Shared Calendars.ReadWrite.Shared email email Files.Read Files.Read Files.Read.All Files.Read.All offline_access offline_access

Click Add permissions to finalize.

Step 2: Create Connection and Credential Alias in ServiceNow

Connections allow the OneDrive spoke to authenticate and perform actions on your account.

Navigate to All > IntegrationHub > Connections & Credential Aliases > OneDrive Click Create New Connection & Credential

Fill in the form:

Field Value Connection Name Microsoft OneDrive Spoke Connection (default) Connection URL https://graph.microsoft.com OAuth Entity Name Microsoft OneDrive Spoke Auth (default) OAuth Client ID Application ID from Azure OAuth Client Secret Client secret from Azure OAuth Redirect URL https:// .service-now.com/oauth_redirect.do

Click Create and Get OAuth Token

Important Note:

By default, the authorization code and token URLs are set for multi-tenant applications. If you are using a single-tenant application, you must update the URLs in the Microsoft OneDrive Spoke Auth application registry:

Authorization URL: https://login.microsoftonline.com/ /oauth2/v2.0/authorize Token URL: https://login.microsoftonline.com/ /oauth2/v2.0/token

Fetch the OAuth token:

Navigate to All > IntegrationHub > Connections & Credential Aliases > OneDrive Open the credential record

Click on Get OAuth Token under Related Links to fetch the tokens.

Accept the requested permissions on the Azure.

Validate the token:

Once authorization is complete, you will see the Token Available message on the credential record.

You can also navigate to All > System OAuth > Manage Tokens to view the tokens.

The Microsoft OneDrive spoke is now set up and integrated with your ServiceNow instance. You may proceed to the bonus step to test the integration.

Bonus Step: Test the Integration with Spoke Actions

You can test the integration using actions like Look up Drive Info or Create Folder .

Navigate to Flow Designer > Actions Search for the Look up Drive Info action This action retrieves the metadata of a specific Microsoft OneDrive drive

Alternatively, you can test the integration by using the Create Folder action to create a new folder in OneDrive.

Successfully performing these actions confirms the integration is working as expected. If you encounter any issues, please revisit the steps above or contact us for assistance whenever needed.