Can we restrict access to a catalog item for users who are subscribed to a service offering?Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In ServiceNow, access to catalog items tied to a service offering is granted if the user meets either of these conditions: User is subscribed to the offering via one of the subscriber tables using below related lists on service offering record (Subscribed by User, Subscribed by Group, Subscribed by Department, Subscribed by Location, Subscribed by Company)User is part of any user criteria in the catalog item's 'Available For' related list. The behavior is additive, meaning that being a subscriber automatically grants access to the catalog item even if the user is not part of the 'Available For' criteria. However, if you want to restrict access for specific users (including subscribers), you can use the 'Not Available For' user criteria. This exclusion takes precedence and will prevent those users from seeing the catalog item, even if they are listed as subscribers to the service offering. So, to control visibility: you can allow access via either a subscription to offering or the 'Available For' criteria, and you can block access by including the user (or their group, department, etc.) in the 'Not Available For' user criteria. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases