HRSD Success Dashboard HRSM Call Deflections from Self-Solved Issues Using VA Widget Not Displaying ValuesIssue The 'HRSM call deflections from self-solved issues using VA' widget on the Success Dashboard is not reflecting values despite following the expected process.Steps to reproduce the issue:1. Access Employee Center and initiate the Virtual Agent (VA) 2. Search for any word, review the knowledge results, and select 'I'm done' to complete the survey and end the VA conversation.3. Wait for 24 hours 4. Navigate to HR Success Dashboard > HRSM call deflections from self-solved issues > Show Details Release All Releases Cause Deflection Block is not configured on Virtual Agent topic. Resolution Navigate to Virtual Agent Designer, and search for the topic name in the search bar. Then ensure that the Deflection Block is configured correctly in the Virtual Agent Topic used in HR. The configuration should have;Deflection Configuration = HR DefaultDeflection Pattern = HR VA Self-Resolving