Best Practices for Deactivating Unused Portals in ServiceNowIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Best Practices/Considerations for Deactivating Unused Portals in ServiceNow Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How to Deactivate a portal: 1. Go to the table **sp_portal.LIST** as an admin user.2. Select the portal that you no longer need i.e open the portal record3. check the "Inactive Flag". see attached screenshot Considerations before deactivating a portal: Before deactivation, it's crucial to assess the impact on users,* So if you still have users who are using the portal, notify them by creating a portal announcement /emails/ etc. * Ensure there's a fallback or an alternative , and set up redirects to mitigate any potential disruption. Always consider future needs and check dependencies before proceeding.Like for example you are deactivating /sp portal, but if a user hits /sp portal configure a redirection for the same* Check the sp_entry script include page. A lot of customers configure sp_entry page to redirect users to portals based on their roles. ensure that the portal that you intend to deactivate is not set for redirection. Considerations for Specific Portals* Portals That Cannot Be Deactivated: Mobile Employee Service Portal (/mesp): This portal cannot be deactivated or redirected. ([KB2501732](https://support.servicenow.com/now/nav/ui/classic/params/target/kb%3Fid%3Dkb_article_view%26sysparm_article%3DKB2501732)). Performance Analyzer (/perf): Disabling this would impair performance analysis functions. Service Workspace Portal (/swp): This portal is integral to service workspaces and cannot be disabled. * Short and Long-term Planning: Evaluate if there will be a need for these portals in the future and plan accordingly. Deactivate only if there's a firm decision to not use them again. Please always test in a sub production instance before moving to production