Unable to Complete Record Clustering for Suggested Steps Generation SkillIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The record clustering process for the Suggested Steps Generation skill cannot be completed. The status does not change after clicking 'launch clustering' and remains stuck. The issue has been ongoing for over 24 hours, with the process not completing despite multiple attempts. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Yokohama Patch 4b Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } After investigation dev identified the below root cause. Here are the details:Error Details:- GAF offline process fails when scheduled job triggers- Error message: "com.glide.script.RhinoEcmaError: undefined is not a function. sn_gaf_sysauto_script.37b90cc91b04f2901a0d63d6624bcbff.condition : Line(1) column(0)==> 1: new sn_gaf.GAFUtils().isValidInstance(current); Stack trace: at sn_gaf_sysauto_script.37b90cc91b04f2901a0d63d6624bcbff.condition:1"Root cause:- The GAF offline scheduled job is currently in the "CI Guided Setup" application scope- Cross-scope privilege restrictions are preventing access to the GAFUtils script includeSteps to resolve:1. Ensure ITSM Suggested Steps Skill is not active under ITSM2. Ensure there are no active GAF scheduled script execution from https://<instance-name>.service-now.com/sn_gaf_sysauto_script.do3. Try to deactivate the above record or use the below background script.var gr = new GlideRecord('sn_gaf_sysauto_script');gr.get('sys_ID');gr.setValue('active',false);gr.update();4. Double check if there are any active records here : sn_gaf_sysauto_script.5. Change the application scope to Global.3. Reactivate ITSM Suggested Steps Skill