Enabling and Configuring Recommended Actions in CSM Workspace for sn_bom_loan_service Records<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Overview This article explains how to enable and configure Recommended Actions (RA) in the CSM Workspace for the sn_bom_loan_service table. By default, RA is disabled in the CSM Default record page and requires context configuration to display recommendations.Steps to Enable and Configure Recommended Actions 1. Enable RA in the Record Page In the CSM Default record page, RA is disabled out of the box through a screen condition.To display RA in the side-panel: Disable or remove the screen condition that hides the Recommended Actions panel. Result: The RA tab will now appear in the side-panel of the record page. 2. Create and Map Contexts for Recommendations Without a context record, RA will show as a tab but will not display recommendations.To configure: Create a new context record for the sn_bom_loan_service table.Configure rules and recommendations specific to this table.Optionally, map the Parent Case context so that recommendations (such as GAF Suggested Steps) are inherited. Refer to product documentation for details on contexts: Recommended Actions contexts in CSMCreating and mapping RA contextshttps://www.servicenow.com/docs/csh?topicname=ra-csm-contexts.html&version=latesthttps://www.servicenow.com/docs/csh?topicname=ra-csm-contexts-create.html&version=latest 3. Configure GAF Suggested Steps Guidance By default, Suggested Steps guidance input may reference the incident table. This must be updated to reference the correct context table (sn_customerservice_case) to display properly. Additionally, add a TABLE_CONFIG entry for sn_bom_loan_service in the script include where other table configurations are defined.https://"INSTANCE".service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=2e35b58ffb5c2210609af29ff4efdcd2 Example: 'sn_bom_loan_service': { skillConfigId: '5436ab962bc3da10f222f38f5e91bf9a', reducerSkillId: 'e5dca19f2b54ae10ad4bfe10de91bfdb', actionSkillId: '6faba55f2b54ae10ad4bfe10de91bfb5', mapperSkillId: 'fd6f21932b94ae10ad4bfe10de91bf86', groupingSkillId: 'cf0aa1db2b54ae10ad4bfe10de91bf3a', pluralLabel: gs.getMessage('loan service sase') } 4. Map the Correct Context Sys ID in RA Configuration Ensure that the context sys_id property used in the Recommended Actions configuration is referencing the Loan Service Case Context created earlier. Using the correct context ID ensures that the RA panel displays recommendations for the sn_bom_loan_service table. Final Result RA now renders in the side-panel for sn_bom_loan_service records. If the Suggested Steps Generate button does not function, escalate to the GAF team as this is a known issue related to GAF APIs.