Field Service Management Dispatcher Workspace — Pinned Resources Behavior and Configuration<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Knowledge Enabling Add Resources Ensure system property sn_fsm_disp_wrkspc.calendarCollapsedBehavior is present and is set to trueAdd resources is only available for collapsed mode, when system property sn_fsm_disp_wrkspc.calendarCollapsedBehavior is set to false, Add resources will be hidden Add Resources size limit By default, the maximum amount of pinned agents that can be selected is 10The maximum size can be updated in Script Include DispatcherWorkspaceClientConstants by updating MAX_PINNED_RESOURCES_SIZE variable to preferred size. Kindly note that increasing the size may contribute to performance regression Searching for agents by multiple user fields Admin can define unique User (sys_user) fields that can be used to search for usersBy navigating to Field Service > Dispatcher Workspace Configuration > Workspace Settings, admin can update the "Add agents by searchable fields." field to their preferred User fields Allow dispatcher to Add agents outside of their assigned groups/territories By default, this property is set to falseBy navigating to Field Service > Dispatcher Workspace Configuration > Workspace Settings, admin can update the "Enable dispatcher to add agents outside of their assigned groups or territories." to true By enabling this feature, dispatchers are allowed to add any agents in the system to Add agents Pagination is not updated when adding agents through Add Resources We do not modify the page size when agents are pinned or unpinned. Page size is adjusted only during date navigation to ensure that the total number of resources displayed on the calendar is less than or equal to the defined page-size value. Known Issues Added resources is removed when navigate to some days even he/she is a permanent resource of a territory This is an defect the if this permanent resource is an adhoc resource for another territory and he/she doesn't have an active shift today, he/she will also be removed from added resources when navigate to a date he/she is not available for the adhoc territory, event he/she is a permanent resource for another territory. The issue is fixed in project/10.0 which will be relased in June 11, 2026 and be compatible with Australia, and is backported to project/v8.0.5 which will be released to July 9, 2026 When no territories/groups selected, navigate dates with added resources doesn't load resources' events and schedules This is an existing defect. The issue is fixed in project/10.0 which will be relased in June 11, 2026 and be compatible with Australia, and is backported to project/v8.0.5 which will be released to July 9, 2026. Work around would be to add at least one group/territory so date naivgation will work for added resources