CI and Asset Synchronization Issue with cmdb_ci_pc_hardware ClassIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When registering a CI under the cmdb_ci_pc_hardware class, CI and Asset synchronization does not occur, unlike other classes such as cmdb_ci_computer, cmdb_ci_server, cmdb_ci_win_server, and cmdb_ci_linux_server. Steps to Reproduce: Open the Personal Computers list by entering cmdb_ci_pc_hardware.list in the Filter Navigator.Click New at the top of the list to open a new record form, and create a new record.Observe that no corresponding Asset record is generated — CI and Asset synchronization does not take place. Note:For classes such as cmdb_ci_computer, cmdb_ci_server, cmdb_ci_win_server, and cmdb_ci_linux_server, CI and Asset synchronization occurs automatically when a new record is added. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Yokohama and beyond. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Steps to Enable CI and Asset Synchronization for cmdb_ci_pc_hardware Create a New Model Category Navigate to Product Catalog > Model Categories.Click New and set the following values: Name: e.g., Personal ComputerCMDB CI Class: cmdb_ci_pc_hardwareAsset Class: alm_hardware Save the changes. Create a New Model Navigate to Product Catalog > Models (cmdb_model).Click New and set the following values: Name: e.g., Generic PC HardwareModel Category: select the category created in Step 1Asset Tracking Strategy: leave_to_category Save the changes. Assign the Model to the CI Open the target CI record in the cmdb_ci_pc_hardware table.Set the Model (model_id) field to the model created in Step 2.Save the record. Once these configurations are in place, both new and existing CIs in the cmdb_ci_pc_hardware class will be eligible for automatic Asset record generation through CI–Asset synchronization.