Additional Configuration Items Included in Incident Summarization Output<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Behavior: Configuration Items that are not in the "Affected CIs" related list are being included in the Incident Summarization output as Affected CIs in the "Affected CIs and Impacted Services" section. Cause: This is expected behavior for the platform. While the Affected CIs related list is used as an input for the skill, it is not the only input being used. When the Incident Summarization skill is run, it will use all inputs available to it to generate the summary. Out of the box, these include: DescriptionShort descriptionWork notesAdditional commentsEmailAffected CIsTask SLAs An impacted Configuration Item referenced in any of these inputs may be included in the Affected CIs section of the skill output, even if the CI record is not currently in the Affected CIs related list.