The NOTIF_UNSUB macro is being translated in static email notifications when the user's notification language is not English. - Known Error

The NOTIF_UNSUB macro is being translated in static email notifications when the user's notification language is not English. Description NOTIF_UNSUB macro is being translated when the user's notification language is not English and the email is being sent to these users in their preferred, non-English language in static email notification translations.

When the NOTIF_UNSUB macro is translated, the OOB inbound email action fails to work. The OOB inbound action 'Unsubscribe from Notification' is designed to recognize only English text and does not account for translated subjects.

Steps to Reproduce

1. Create an email notification for specific table (for example incident) 2. Use static translation KB1156957 is a basic guidance 3. Make sure the notification uses unsubscribe layout or $(NOTF_UNSUB} 4. Trigger the notification by meeting the conditions set (for example update an incident) 5. Check the sys_translated_email_content record generated in a language different than system language 6. You will find a mailto link with the Unsubscribe work replaced by the translation in another language 7. If an end user clicks on the unbscribe link, the inbound action ' 'Unsubscribe from Notification' will not not be executed in that email since the condition subject starts with 'Unsubscribe for' is not met

Workaround This problem is currently under review. You can subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

In the meantime, as a workaround, feel free to edit the inbound action "Unsubscribe from Notification" and add more conditions with the 'OR' statement including the translations to the unsubscribe word in another language (For example, subject starts with "Unsubscribe from" OR subject starts with "Abonnement vo" OR subject starts with "Anular a subscrição de" OR "Se désabonner de" depending on the language translations that you have in your affected notification.