Deactivating Local Login and Enabling Side Door or a Non-Default Side Door Variant.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The customer is experiencing issues with side door login activity and wants to disable local login and enable side door login in their ServiceNow instance. The standard side door login is accessed via /side_door.do or /login.do, but the customer is using a non-default variant /side_door_dev.do, which is causing a 'page not found' error.Steps to reproduce the issue:1. Go to https://<instancename>.service-now.com/side_door_dev.do2. Enter credentials3. Observe the 'page not found' error Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Release Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Disable Local Login To disable local login on your ServiceNow instance: Set the system property glide.authentication.external.disable_local_login to true in the instance's sys_properties table. Reference:KB0746067 2. Configure Custom Side Door URI If you want to create a custom side door URI for external authentication: Create the property glide.authenticate.external.side_door_uri with the desired value (e.g., side_door_dev).Flush the cache by browsing to cache.do. Reference:KB0692657 3. Verify Property for Custom URI Ensure the property controlling custom URIs is set to recognize your non-default side door URI. 4. Test the Side Door Login Use the custom URI to test side door login and confirm it works correctly. 5. Post Login Issue: "The page you are looking for could not be found" If you encounter this error after setting the custom side door URI, follow the steps below to fix it: 6. Fix: Create a Custom UI Page Step 1: Navigate to UI Pages Go to your ServiceNow instance.In the Application Navigator, type UI Pages.Click on System UI > UI Pages. Step 2: Create a New UI Page Click New to create a new UI page.Fill in the following fields: Name: side_door_dev (should match your .do URL)Application: Choose your application scope or Global.HTML: Enter your HTML content.Script: Add any server-side scripts if necessary.Client Script: Add any client-side JavaScript if required. Step 3: Example UI Page Content <html> <head> <title>Side Door Dev</title> </head> <body> <h1>Welcome to Side Door Dev Page</h1> <p>This is a custom UI page in ServiceNow.</p> </body></html> Step 4: Save and Test Click Submit or Update to save the UI page.Test by navigating to the URL in your browser: https://<instancename>.service-now.com/side_door_dev.do