Why Virtual Agent Designer Is Showing Topic Status Incorrectly?<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ProblemThe Virtual Agent Designer is displaying topics as active when they are actually inactive. Steps to Reproduce 1. Go to Virtual Agent Designer2. Search for the topic on the list and observed is activated3. But opening the topic, it is displayed as Inactive Root CauseThe topic was disabled incorrectly by directly updating the active field of the topic in the sys_cs_table table, rather than disabling it through the Virtual Agent Designer.Steps to Resolve1. Connect to the instance. 2. Set the scope to 'Now Assist in Virtual Agent Configurations'. 3. Go to sys_cs_topic.list. 4. Search for the topic 'Now Assist Live Agent'. 5. Update the Active field to true. 6. Go to the Virtual Agent designer. 7. Search for the topic 'Now Assist Live Agent'. 8. Open the topic. 9. Set the topic to inactive and save the changes. 10. The topic should now be displayed correctly in the Virtual Agent Designer list.